Fully managed service for complete peace of mind
Jade is fully committed to providing those additional services that are required to support and maintain your investment. Services available include maintenance, consultancy and training, and are delivered as a fully Managed Service via our JAC (Jade Assistance Centre) as well as field support.
To ensure you achieve seamless coverage our service offerings encompass:
Hardware and software support desks – providing Tier 1, 2 and 3 support – dedicated number, email, online support forum, ITIL trained technicians, full fault logging and tracking, SLA performance reporting.
Next day engineering resource – for onsite installation, maintenance and repair, Jade own-staff engineers ensure quality of fix and service delivery and minimise costly downtime.
Asset management – access via support portal, track and manage own assets online, view and maintain service contracts, total visibility of device location plus status in repair loop, asset lifecycle management, automatic triggers for renewals, device replacement.
Jade’s hot staging facility has been designed to enable the integration of communications technologies with hardware and software into complete solutions.
All of the following services are available.