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This can take a great deal of time, skill and preparation which is not always available in a busy organisation undergoing change.

Unlike a traditional tiered support approach, a collaborative support model allows immediate attention from the right team, when any problem occurs. This allows a resolution to be found quickly, minimising disruptions and costs.

Quick results and exceptional customer service. Jade has a ‘customer-first’ approach to the support offering they provide, helping their customers to achieve continuous results. Problems are reviewed by industry-leading professionals who work together to resolve any issues with speed and accuracy.

At Jade, each member of the support team consider themselves client advocates and will always look to:

  • Personalise each service to suit client needs
  • Adapt and evolve to keep in line with changing needs
  • Respectfully coordinate client issues with manufacturers