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If an unexpected incident occurs, it can disrupt business operations having significant financial implications.

Service restored quickly and efficiently after a problem or error reduces downtime and maximises productivity.

Incident management will keep disruptions, caused by hardware, software or security failings, to a minimum. Supporting businesses around the clock, no matter what. Dedication to the best customer service support is what Jade provides. They recognise that transparency is vital for decision making which is why they share all their diagnostics through a client-friendly, bespoke portal.

The help desk team at Jade delivers exceptional customer service when assisting with any post-installation incidents. They work smarter and harder to exceed client expectations so that incidents are minimised and managed effectively.

This includes the following:

  • ITIL certified and experienced support team
  • Incident life-cycle management
  • 24/7 online portal for client visibility
  • 1st / 2nd / 3rd line support teams
  • Out of hours coverage